Dispatch times.
All items ordered before 12pm Monday to Friday are dispatched the next day. Items ordered outside of these times are dispatched at the next earliest opportunity. We dispatch 99.9% of all orders within one day.

UK Recorded Delivery (1st Class Recorded, £28.00 Insurance).
This form of delivery requires a signature upon receipt. Delivery is normally the next working day but please allow up to 5 FULL working days before contacting me.
Please Note: Shipping method is selected and paid for by the customer so any lost or damaged goods can only be refunded to the maximum insurance allowance for that shipping method or value of goods, what ever is the lesser amount

UK Special Delivery (Next Day, £250.00 Insurance).
This form of delivery is insured against loss or damage up to £250.00 in value. Delivery is the next working day before 12.00pm excluding Saturdays & Bank Holidays.

Damaged Goods.
All goods are packed to an adequate level to help avoid damage during transit by Royal Mail. Should a product arrive damaged please contact me.

Undelivered / Lost Goods.
If after 5 days ( UK ) from the date your order was dispatched (this excludes Saturday, Sunday & Bank holidays) your goods are still undelivered please follow the following procedure: Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days. If after this period of time the goods have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the goods have been returned to us please refer to the section further down this page. If the goods are not at your local sorting office / depot please contact us to inform that your goods have not arrived. Please also include reference to your order number and the date that the goods were ordered.
Please Note: The shipping method is selected by the customer & Royal mail recorded delivery only covered for £28 compensation if they are lost or damaged so you should be aware that this is the maximum amount that can be refunded by us on a lost or damaged items dispatched using this system

Faulty Goods Returned.
I believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. I aim to keep the process as simple as possible. With any returns you must send the faulty disks back, a replacement will be sent to you ASAP.

It is recommended that you place a mark on your item so as to avoid any dispute originality.

Unwanted Goods After Delivery.

This is not acceptable, if you make an order and receive the goods you can not cancel, failing to pay for the good will get you banned from the site.

Incorrectly Ordered Goods.
Only you can add to the cart so there should be no mistakes by you.

Incorrectly Supplied Goods.
Goods incorrectly supplied by us can be returned to us and exchanged for the correct goods. Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition that they were supplied. If any goods are returned damaged they will be returned to you.

Return Address For All Products:
R&S Productions
PO Box 458
Grimsby
North East Lincolnshire
England
UK
Refund Policy.
Refunds will be given at the discretion of the Management.

Clothing.
We will accept returns of all clothing items as long as they are in the original packaging and unused. Please e-mail us before returning any item. If you ordered the incorect size, then unfortunately we cannot refund the return postage costs. We will, However refund the return postage costs if the item was sent to you in error, we sent the wrong size (all records of your order are kept for 60 days) or was faulty. email us at Sales

CDs and other Media.
We will only refund your money if the CD or other media is faulty. All CDs are checked before dispatch. Due to pirates acting in an un-Aryan way and making copies of the CDs then returning them, this stops us refunding without quibble on these items. To return a CD or other media, please email us at Sales to discuss the problem with your CDMedia.

All other Items
We will refund, no quibble on all other items, if damaged or not as described please email us before you ship the item back letting us know what the problem is and wait until we contact you before returning the item. If you have any questions regarding our Warranty, or any other matter, please do not hesitate in contacting us at Sales